At Dafdef, your satisfaction with our AI Key service is our priority. This policy outlines our commitment to ensuring a positive experience.
You may request a full refund within 30 days from your purchase date, provided that:
· Your account has consumed less than 20% of allocated API credits
· No Terms of Service violations have occurred
· The key hasn't been distributed to third parties
Submit refund requests to support@dafdef.com including your purchase ID and brief explanation. Our team will respond with next steps.
We review all refund requests within 2 business days. Approved refunds are credited back to your original payment method within 5–10 business days after approval.
Partial Refund Eligibility:
· Accounts with 20-50% credit utilization
· Annual plans discontinued after 30 days (prorated)
Every Dafdef AI Key includes 12 months of service protection covering:
Protected Issues:
· System downtime or availability problems
· API response failures or errors
· Authentication malfunctions
· Unexpected performance throttling
Exclusions:
· Term violations or improper usage
· Third-party integration complications
· Documented feature deprecations
· Exceeding purchased rate limits
Need more capacity? We offer complimentary plan upgrades during your first two weeks. Technical difficulties? We'll immediately provision a replacement key free of charge.
First-time customers qualify for a complimentary 14-day evaluation period with starter credits. No payment required; service ends automatically.
Monthly Plans:
· Cancel anytime with access through your current billing cycle
Annual Plans:
· Full refund if canceled within 30 days
· Prorated consideration available thereafter (case-by-case basis)
Experiencing technical difficulties? Contact support@dafdef.com for immediate assistance. Issues covered under our service commitment will be resolved promptly or fully refunded.
Thank you for purchasing the AI key. We'd love to help you resolve any issues you may be experiencing.